Client Perception on Quality Improvement in Health Care Services and Patient Satisfaction

Authors: Davoud KZ

DOI: 10.23880/phoa-16000111

Volume 1, Issue 2

Abstract

In recent years, attempting to improve patient satisfaction by proper healthcare services have become a popular way for customer service initiatives [1]. In addition, failure to provide patient expectations may lead to their dissatisfaction as well as their poor compliance [2,3]. This is more important in emergency ward, because of a lack of unplanned nature of various victims’ attendance at this ward, which should provided critical care for a broad spectrum of illnesses and injuries.                                              

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