ISSN: 2578-5001
Authors: Macide Artac Ozdal* and Bamise Faith Oyebamiji
Total Quality Management (TQM), a core strategic management approach is designed for quality of any organization (healthcare) based on the employer and employees’ participation for customers’ satisfaction, organization’s effectiveness, competitiveness and flexibility. The study aimed at evaluating the implementation of TQM and its impact on employees’ performance in a tertiary-level teaching hospital in Oyo State, Nigeria. A descriptive cross-sectional study design was adopted, with designed questionnaires circulated to hospital staff using a random sampling method. A total of 106 healthcare workers completed the questionnaires. The data were collected using a structured questionnaire, which were statistically analyzed using SPSS version 17. The results of the study revealed that the implementation of the principles of TQM practices ranges from leadership to employees’ satisfaction. Financial and political pressure were found to be important external factors affecting employees’ performance in the particular hospital. These findings could give better understanding on the improvement and promotion of total quality management practices and its impact on employees’ performance in the healthcare organizations, improve effectiveness, productivity, profitability and flexibility of the hospital facilities and services provided to patients/clients.
Keywords: Employees’ performance; External factors; Total Quality Management; Leadership
