ISSN: 2642-6250
Authors: Kaur S*
Background: Over the last few years, India is experiencing a revolution in health care sector. Due to increase in diseases, it has become the responsibility of hospitals and medical staff to provide the best facilities and the personal touch to the services rendered to the patients. While doing this job, the employees have to undergo through emotional labour and burnout. Objectives: The objective of this study is to find out the influence of emotional labour on burnout among nurses of selected public and private hospitals of Punjab. The total number of nurses under study was 592. Method: The Dutch Questionnaire on Emotional Labor (D-QEL) developed and validated by Nearing, et al. (2005) and burnout tool by Pines, et al. (1988) was used to assess physical, mental and emotional exhaustion. Results: Descriptive statistics was applied to check the level of emotional labour and burnout, while structural equation modeling technique was applied to find out the influence of emotional labour on burnout. Results showed that employees in selected hospitals of Punjab had moderate level of emotional labour and burnout. There was a positive significant correlation between emotional labour and burnout. Emotional labour emerged as the significant predictor of burnout as standardized regression coefficient of emotional labour and burnout was 0.74. Recommendations: Hospital authorities should provide emotional assistance to their employees by providing their employees with recreational clubs, yoga training, seminars, etc.
Keywords: Emotional labour; Burnout; Employees and Hospitals
