ISSN: 2642-6250
Authors: Lozeau L*, Dawson DL* and Loukissa D
Aim: The aim of this project was to investigate how re-education on bedside reporting would affect Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, medication errors, patient falls, and Registered Nurse’s (RN) perceptions of bedside report at a Magnet designated community hospital. Background: It has been well documented that bedside report improves patient safety and satisfaction, and nurse satisfaction. However, bedside report at this particular institution was inconsistently performed. Method: Data was collected on HCAHPS scores, medication errors, and patient falls. A pre and post survey assessing nurse’s perception of bedside report was completed. The Clinical Patient Experience Manager began training in June of 2016. Results: The results of the project suggested that bedside report shows improvement on HCAHPS scores, patient falls, medication errors, and nurse’s perception of bedside report. Conclusion: The improved outcome measures may be attributed to the communication between staff and the patients that occurs during bedside report. Implications for Nursing Management: Nurse leaders are responsible for ensuring the success of their team through effective communication, meeting quality measures, and improving patient satisfaction. Innovative leaders should encourage and monitor this handoff process to maintain the practice of bedside report hospital-wide.
Keywords: Bedside; Hand Off; Shift Reports; Patient Safety
