Journal of Quality in Health Care & Economics (JQHE)
ISSN: 2642-6250
Case Report
Investigating the Performance of Baharloo Hospital during 2004 to 2014 (Case Study)
Abstract
Context: Today health care organizations are complex organizations that need strong support of management in the field of evaluating performance. Objectives: The purpose of this study was to investigate ten years performance of Baharloo education Center.
Methodology: This research is a case study that has been conducted in two quantitative and qualitative stages. In the first stage, the trend of changes in performance indicators was identified. In the second phase, the root causes of change and success, the challenges were examined over a 10-year period.
Results: In this study, hospital indicators were categorized into three groups: input, process, and output (outcomes), and studied.
Conclusions: Organizations should do some sort of rotation from traditional systems to new management systems. Performance management is a continuous performance improvement process that helps organizations find ways to better support their organizational and staffing roles. Key words: Performance, Baharloo Education Center, hospital indicators.
Keywords: Baharloo Hospital; Health Care Systems; Ministry of Health
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