ISSN: 2642-6250
Authors: Baguma JC and Obeta MU*
Total quality management is day by day showing increasingly high profile of activity and research interest in health and social care. Internal and external stakeholders play their roles to ensure adequate quality care delivery. A care center can use a laid down approved and regulatory standard to improve their services of care. Though challenges such as leadership and management, training, staff and insufficient resources can affect the quality of care, regulatory bodies like NICE and CQC can make health and social care centers to achieve a desired quality service in London. It is therefore, imperative and adequate to carry out internal or external quality assessment of care centers regularly to aid improving the system and quality of care for clients’ utmost satisfaction.
Keywords: Quality Management; Health and Social Care; Quality Assessment; Satisfaction; Care Center
