ISSN: 2642-6250
Authors: Guillermo RC* and Arialys HN
Quality represents a form of management focused and concerned on user satisfaction, as well as processes and results improvement. In an institution like the university, quality must involve all academic and administrative activities. Many higher education institutions use generic quality management models as a way to improve the performance of their processes and to introduce control mechanisms for efficiency seeking. In this regard, universities have developed performance evaluation indicator systems based on academic’s scientific productivity. The main reason behind evaluation through performance criteria is that these measures drive improvement on the quality of service delivery. A critical analysis shows that difficulties persist in facing quality assessment processes and discrete values are observed in the indicators from a quantitative point of view. The purpose of this study is to evaluate the performance of the Science and Innovation Management process at the University of Medical Sciences of Matanzas as a contribution to institutional accreditation achievement. Methodology & Theoretical Orientation: it was carried out a non-experimental, descriptive and quantitative cross-sectional research around performance evaluation. A diagnosis and subsequent analysis of Science and Technological Innovation processes based on relevant indicators was performed. Findings: The budget spending for research activities is, in general, not satisfactory; only 14.3% of academic departments execute more than 50%. However, there is an increase in evaluation costs, with values range from 28% to 36%. Conclusion & Significance: The application of generic quality tool to evaluate the performance of the Science and Innovation process at the Medical University, proved to be relevant to boost quality and efficiency based improvement in academic processes.
Keywords: Health Sciences; Technology and Innovation Management; Quality Management; Academic Performance
