ISSN: 2642-6250
Authors: Wahag Al Mashaer Osman Mahgoub, Noha Saleh OS Ahmed* and Sherman Jabonete Dumaguin
The world is undergoing many technological innovations which progressively take place in many industries. Virtual concepts are among the innovations that are frequently handled in many studies as a promising innovation. The existence of COVID-19 pandemic had enforced healthcare organizations to adopt virtual concepts in providing education, training and support for their clinical staff. In this context, this study aimed to assess the effectiveness of virtual tools used during pandemic on the quality of the services provided by Nursing Informatics Department - Hamad Medical Corporation Qatar. The data analyzed in this study was collected by a questionnaire to end-users and interviews questions to clinical leaders. Sampling was created as of 17% (541 /3190) of the end users and all the nursing leaders assigned in the treatment sites. According to the study results, it was concluded that virtual concepts implementations were satisfying 80% of the respondents where they have agreed on its effectiveness. It was also perceived that the participants were more engaged in their learning process which is among the factors that impact the participants’ high satisfaction rate. Additionally, participants agreed that the use of the virtual tools enabled effective utilization of resources to face the challenging demands of nursing workforce. The paper recommends conducting further studies on the factors influencing virtual team performance and motivation and its impact on learning outcomes and other studies on the impact of applying the same technology on individuals with disabilities or had different inadequacies and assesses the outcomes. In conclusion, the new normal has set the path for transforming the training and support provided to clinicians through applying virtual concepts where it is required to forecast the necessary trainings needed in the future to streamline the digital health education using telemedicine.
Keywords: Virtual Concepts; Clinical Training; Remote Support; Virtual Teams; Quality of Service
