ISSN: 2577-2953
Authors: Gulin Feryal Can* and Elif Kilic Delice
Human Error Assessment and Reduction Technique (HEART) is a practical and powerful approach to prioritize errors related to human actions, based on probabilities. HEART can determine error producing conditions (EPCs) which cause human errors for different processes including main duties (MDs) and sub-duties (SDs). HEART can be applied quickly for any process where human reliability is important. In this study, HEART and advanced version of Decision Making Trial and Evaluation Laboratory (AV-DEMATEL) integration proposed by Can and Delice in 2018 was performed for evaluating human related errors in steam boiler working process. In this way, the interactions between MDs, SDs and EPCs in a steam boiler working process were considered to compute process error probability (PEP). Additionally, the applicability of the proposed approach by Can and Delice (2018) was demonstrated again.
Keywords: Heart; MCDM; Dematel; Error Assessment
