Perceived Satisfaction of Public Health Facilities’ with the Quality of Logistics Service Provided by Pharmaceutical Fund and Supply Agency Bahirdar Hub, Northwest Ethiopia: Descriptive Study

Authors: Tefera BB*, Kebede B and Getachew M

DOI: 10.23880/jqhe-16000246

Volume 4, Issue 6

Abstract

Aim: This study aimed to investigate the satisfaction of public health facilities in the quality of logistics services received from the Pharmaceutical Fund and Supply Agency Bahirdar hub. Methodology: A descriptive research design has been used for assessing satisfaction. All hospitals in the study area were selected purposively and simple random sampling with a lottery method was used to pick health centers from the sampling frame. A total of 32 health facilities (i.e. 6 hospitals and 26 health centers) have been chosen for this research. Epidata software and SPSS version 20 were used for data entry and analysis, respectively. Frequency distribution, arithmetic means, and percentages were calculated. Result: This research discovered that 41(64.1%) of respondents were neither satisfied nor dissatisfied, while 19(29.7%) considered themselves as 'satisfied' with the overall quality of the logistics services they received. Besides, 3(4.7%) of the respondents said they were 'dissatisfied' with the service and 1(1.6%) was highly dissatisfied with the service. Conclusion: The overall perceived satisfaction of public health facilities with the quality of logistics service given by the Pharmaceutical Fund and Supply Agency Bahirdar hub was in the middle of the continuum, with the mean score close to the 5-Likert scale midpoint.

Keywords: Public Health Facilities; Quality Of Logistic Service; Pharmaceutical Fund and Supply Agency; Customer Satisfaction; Perceived Satisfaction

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